Conditions of Use


All products are guaranteed against defects under Australian statutory warranty laws.  Except as expressly stated herein, we make no representations or warranties, either express or implied, of any kind with respect to products sold on this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. By placing an order, you agree that the sole and exclusive maximum liability to us arising from any product sold on this website shall be the price of the product ordered.  In no event shall we be liable for special, indirect, consequential, or punitive damages related to product sold.

Except in respect of death or personal injury caused by our negligence, under no circumstances whatsoever shall we be liable to the buyer for any loss or damage whatsoever (including but not limited to loss of profit or the loss of any other form of financial or non-financial benefit; loss of use of or damage to any property; work stoppage; any special, indirect, incidental or consequential loss or damage; costs; expenses; and other claims for compensation), arising out of or in connection with the sale of any of our products (including any misrepresentation, unless fraudulent); any breach of an implied or express warranty, condition or other term; (or any breach of a common law duty), in an amount exceeding the price of the product giving rise to the claim, except as expressly agreed in writing by us.

When placing an order with Oz-Ebikes, either via online, e-mail, fax or phone, the purchaser and user agrees to accept responsibility for all risks posed by our products and to not hold Oz-Ebikes, the manufacturer, distributors or retailers - (including all owners and employees) - responsible for any accident, injury or death to persons or damage to property. All our products require skilled installation and a good knowledge of bike mechanics, we test and assemble the majority of our kit parts to ensure they arrive in perfect condition. If you are unsure of how to install, adjust or service our products please contact us or use your local bike shop mechanic.

Oz-Ebikes cares about SAFETY and encourages all customers to exercise sound judgment in the building and operation of all Electric vehicles. All customers should check the laws with their local council or government body before operating an Electric vehicle in a public place or on public land.


 All our products sold are warranted to be free from manufacturer defects. Statutory 12 month warranty applies to most items except for batteries. Please enquire at time of purchase if you wish to know more about the warranty on a particular product.

Oz-Ebikes shall not be held in any way liable to the buyer under this clause unless the conditions of use and installation are complied with. This warranty will only be valid if the following conditions are followed.

The product is installed following the manufacturers recommendations.

The product is used under normal operating conditions for which it was designed.

The product receives proper maintenance if required.

The product has not been subject to any modifications other than those approved of in writing by the manufacturer or Oz-Ebikes.

The product has not been used in conjunction with or installed with any unauthorized equipment.

Lithium polymer products are to be charged using approved battery chargers and used in accordance with supplied operating instructions.


All Oz-Ebike products are guaranteed at the time of shipping to be in new condition unless otherwise stated on invoice. The customer takes responsibility for the product being insured at the time of shipping. Insurance is arranged at the request of, and cost to the customer, OzEbikes is not responsible for loss or damage of goods during shipping if no insurance has been requested and paid for. Claims for items broken in transit shall be dealt with by the customer unless insured, then we will handle any claim.


Oz-Ebikes checks both the individual cell voltages and the battery pack voltage for every Lithium battery pack before we send them out. Oz-Ebikes then warrantees all packs to have proper assembly and cell voltage at time of purchase. In the event that a customer finds defects in materials or assembly workmanship when the goods are received but unused, Oz-Ebikes will replace such packs within Australia after inspection if they are deemed to be faulty. Oz-Ebikes does not offer a general warranty for battery packs which have already been charged and discharged, or for which claims are made more than one week after receipt of said battery packs by the customer. Because the majority of Lithium Battery problems occur after initial use and are due to over charge/discharge or abuse/neglect of the packs, it is in most cases difficult to determine the cause of failure, and often requires inspection by the manufacturer. Battery packs are deemed to be CONSUMABLES, and as such are not subject to warranty, there is no guaranteed lifespan on any lithium battery due to the nature of the design, all lithium batteries degrade over time whether used or not. For packs that have been used and which the customer believes are defective, Oz-Ebikes will inspect and test the batteries. If defects are found the batteries will be replaced. In the event that the pack is found not defective or has been damaged by misuse, the pack may be returned to the customer if desired, at the customer's expense.


Any products returned to Oz-Ebikes for a warranty claim or return shall be at the cost of the buyer. The customer must contact Oz-Ebikes to obtain a return authorization before sending any products back otherwise we will accept no responsibility for the returned items. Goods must be well packed, any damages occurring during return are not the responsibility of Oz-Ebikes, the customer must ensure he/she insures the item/s being returned. Goods being returned for credit/refund must be in their original packaging and in as new unused condition, batteries must be returned with all original packaging and paperwork for verification that they have not been charged/used. It is at the discretion of Oz-Ebikes to accept returns based on our inspection of returned goods. A restocking fee of 20% applies to any goods that are returned for refund.

PLEASE NOTE: We have installed and tested all our Electric kits, we know they work and we have many customers who have installed the kit on their own, and with our email or phone help when needed. Installation is not difficult with the right tools, but it is easy to rush the installation, not test the setup carefully enough and then go out on the bike and cause damage to the chain drive and associated components. If you are in doubt about your installation DO NOT RIDE IT!! Email us with photos, call up and explain your concerns, we are here to help you but we cannot fix what you break from rushing the install or a lack of mechanical knowledge/skill.

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