ORDERING & SHIPPING INFO
ORDERING & PAYMENT INFORMATION
• You can order any of our products online, if something is showing out of stock please email us to check as it may be in stock or just coming back into stock, we have shipments arriving regularly. We can also source most bike components and electric conversion components so please email us if you cannot find what you want on the website.
• Once we have your order we will check on shipping costs and email you your final invoice if there are any changes, and advise you of your total if you are paying via EFT.
• We endeavour to reply to all email enquiries within 24 hours except on weekends. For questions or technical advice/information on our products please look for our email address in the contact page.
Payment Methods Available:
• Direct Deposit / EFT (no fees!)
• VISA or Master Card (2% processing fee)
• PayPal (3.5% processing fee, small parts orders up to $200.00 only)
Please note, orders paid via Paypal will not be shipped until the funds clear into our local Australian account. This can hold up your order for 2-3 days. We only accept Paypal for orders up to $200.00 in value. We reserve the right to cancel any PP payment that looks suspicious or that PP themselves flag for review.
Shipping methods available for
• Signature Parcel Post (insurance available and recommended if you have concerns about delivery in your area, most affordable shipping).
• Signature Express Post (insurance available and recommended if you have concerns about delivery in your area).
• Signature ParcelPost Satchels 500g-5kg (small parts orders only)
• Signature Express Satchels 500g-5kg (small parts orders only)
We pack all
E-Bike kits into cardboard boxes, all parts are well packed and every system is
bench tested before being shipped out. There are no DOA kits sent out from
our workshop!! We do not drop-ship products directly to the customer from
overseas, all stock is in
Oz-EBikes cannot be held liable for loss or damage to goods during shipping that are not insured, we recommend that you request insurance for your shipment if you are worried about loss or damage.
Shipping methods available for OVERSEAS
We can ship to most countries around the world, the main shipping methods are:
• Airmail STANDARD (Signature on delivery + $7.00)
• Airmail EXPRESS (Includes signature on delivery)
We will endeavor to offer the best service for the weight of your package, shipments usually take 5-7 days on average for the express services. Oz-EBikes cannot be held liable for loss or damage to goods during shipping that are not insured, we recommend that you request insurance for your shipment if you are worried about loss or damage. By ordering from us you are agreeing to all our terms and conditions, please see the Terms & Conditions page for more information.